FAQs

Yes, School Jotter can be accessed anytime, anywhere (providing you have an internet connection!)

You should be able to get this reset by the main admin user in school. If you are the admin please enter your email address into the forgot password section of the login screen and you will receive a link allowing you to reset it.

If your video fails to upload, it could be due to the size of the video, or the file format. The size should not exceed 30mb and the acceptable file formats are WMV, OGG, FLV, MP4, MKV, RMVB, MP3, WAV, FLAC, and RM. If you notice the video still not working once uploaded, try updating your browser.

Please report over the issue to the helpdesk by emailing a screenshot of the error message or distorted page to [email protected]

To explore the various School Jotter themes we have to offer, access your School Jotter site and locate to Manage>Theme>Switch Theme. If you are wanting to make further changes to the look of your Bespoke Theme please call 0113 3200 750 or email [email protected]

If you have any queries regarding your subscription, if you could please email [email protected]

We offer various tools to help progress your learning and knowledge of Jotter. Please see below for the options available: 

  • The Helpsheets and Videos and the Soundbranch step-by-step videos are here to provide you with the general instructions on adding content to your Jotter website.
  • Our weekly webinars are free sessions covering a range of topics. For more information on the subjects covered by the webinars and to book, please visit:   https://www.webanywhere.co.uk/webinars/
  • For a more personal and specific training session, we offer 2 hours worth of free remote training sessions per school. To schedule your remote training session please call 0113 3200 750 or email [email protected]
  • We also offer onsite training at a fee, where one of our trainers will come out to the school to deliver this. For any more information or enquiries please contact your account manager or email [email protected]

 

 

For any queries or information regarding if your website or your organisation is GDPR compliant, please follow the link below:

https://www.webanywhere.co.uk/GDPR-compliance

 

 

To view our GDPR Privacy Policy on how your personal data is managed please follow the link below:

https://www.schooljotter.com/privacy-policy/

For any other enquiries regarding GDPR, these can be accessed here:

https://www.schooljotter.com/gdpr-faq/

 

A recent feature has been created, a optional pop-up feature to display a generic School Jotter Privacy and Cookie policy or link to your own policy. 

To enable this option, log into your School Jotter site and locate to Manage>Settings>Additional Options. Here you will see two fields regarding the pop-up 'Privacy and Cookies Popup' and 'Privacy and Cookies Page'.

The 'Privacy and Cookies Popup' option allows us to turn this feature on or off, and where on the site you would like this positioned. The 'Privacy and Cookies Page' field, gives you the option of where this pop-up will link to, for example this can link to our generic policy, or to any page on your website where your own Privacy policy is.